Excellent communication skills, patient, professional and efficient. These are just a few of the things that come to mind. Due to a water leak SERVPRO was dispatched to our house. Edgar first showed up to make the initial assessment he was pretty much as accurate as you can get, After the leak was addressed Derrek and Kevin of SERVPRO came out to evaluate and contain the extent of the water damage. They were courteous, professional and very personable. Even after 1000 and 1 questions from the kids and myself. Highly recommendable company.